Shipping Information Ireland

Shipping Services to Ireland

  • Free shipping to all Irish mainland addresses for orders over €200
  • Order up to 3:30 pm for same working day dispatch
  • Competitive shipping costs discounted with order value

For more information on shipping to Ireland, please see the frequently thought questions below.


Standard Shipping (2-3 days)
Price for over €200 order valueFree Shipping!
Price for under €200 order value€13.80

International Shipping

We offer international shipping worldwide with DHL. Please Contact Us for more information.


Frequently Thought Questions

What time can I order up to and still get same day dispatch?

You can order up until 3:30 pm (British Summer Time (GMT+1) Monday to Friday for same day dispatch. Please note that we don't dispatch on UK public holidays.

When will my order be dispatched?

All orders are dispatched the same day - Monday to Friday, excluding UK public holidays.

How will I know my order has been dispatched?

When we dispatch your order, you'll receive an email from us confirming the details of your purchase and the shipping method you've chosen.

When will my order arrive?

Our standard delivery is 2-3 days and will be delivered between the hours of 8:00 am - 6:00 pm (British Summer Time (GMT+1) on the day.

Who will deliver my order?

We use the courier service DHL for all shipments to Ireland.

How can I track my order?

Tracking details of your order will be included in your dispatch confirmation. You can also track a parcel from your account area.

Do I need to sign for my order?

All deliveries require a signature.

What happens if I miss my scheduled delivery?

All deliveries are made by DHL and a signature is required. Please make sure someone is available at the address to accept the delivery. If you miss your scheduled delivery, the courier will leave a notification card and return to try and deliver the parcel the next working day using the same shipping option. The courier will do this on three consecutive working days unless they're told by you or us to hold the parcel for a future delivery date or that you are going to collect the item from the depot instead. If you want to change the delivery address, please let our customer services team know. If the courier has visited the address three times to deliver your goods without any luck, the package will be returned to Stonetools. If this happens, we may charge you for the return.

What happens if my goods arrive late?

If your order doesn't arrive by the intended date or time because of a dispatch error or a transit issue with the courier, please call customer services on + 353 51 810 017 any time Monday - Friday between 08:00am and 6:00pm (British Summer Time (GMT+1). Alternatively, you can email support@stonetools.ie We will partially/fully credit your delivery costs as long as the fault is a service error on our part.

What if I no longer require the order?

Please see our Easy Returns guide and Returns Policy.

What happens if the parcel arrives damage?

Don't worry - if part or all of your order is damaged in transit, please call customer services on + 353 51 810 017 any time Monday - Friday between 08:00am and 6:00pm and we will replace the items immediately. Alternatively, you can email support@stonetools.ie

Related