- This article explains how easy it is to return products to us
- Our full Returns Policy can be found here
Returning orders to us is easy. There are no hidden costs, unfair restocking fees, short return timeframes or confusing policies.
We offer a full refund or exchange within 28 days of the delivery of the product, as long as it is unused and returned in its' original packaging. All we ask is that you tell us about the return by creating your own return online or by calling us.
The details below are for creating a return online. If you would prefer, you can contact us on + 353 51 810 017 to create a return over the phone.
Please package products you wish to return and send to the address below, including a copy of the Return Authorisation (RA). We recommend that you use a delivery courier with a tracking service and that you please take care to pack the products carefully.
Kingstanding Business Park
You can see the status of your return at any time by navigating to Purchases in the My Account area and selecting Returns. The status is displayed in the top right column.
If you have a product that is not performing as expected, we ask that you raise a warranty claim. A member of our customer service team will be assigned your case and will be in touch.To submit a warranty claim please email firstname.lastname@example.org